The circumstances above do not apply in the case of Holiday Bookings, which are 100% non-refundable and non-cancelable. Holiday Bookings are defined as any reservations that include the Thursday to Sunday of the United States Thanksgiving, any reservations that include Semana Santa, and any reservations made between December 15th and January 10th.
If any date of the booking falls on these stated Holidays, the full booking is 100% non-refundable and non cancelable, with no consideration of the cancellation request date.
To submit a cancellation, you must email us as [email protected] with the subject line set as "Cancelation Request"
