All properties featured on CasitaMX fall under one of two cancellation policies. Please check the CasitaMX page for your property to know which cancellation policy applies. The property you book will have a link to applicable cancellation policy on their CasitaMX page for 100% clarity.
Our team and hosts are instructed to follow this policy and rules and you should not expect exceptions to be made.
To submit a cancellation, you must email us as cancel@casitamx.com with the subject line set as "Cancelation Request"
