Please carefully read our cancellation policy. Our team and hosts are instructed to follow this policy and rules and you should not expect exceptions to be made.
The total price of the reservation will be charged right away after booking and is non-refundable except in the following cases:
- If your reservation check-in date is more than 14 days away, you may cancel within 48 hours of payment to receive a full refund minus credit card processing fees.
- If you cancel more than 14 days (defined as greater than 336 hours) before your reservation check-in date, you will receive a 50% refund.
- If you cancel less than 14 days (less than 336 hours) before your reservation check-in date, you will not receive any refund
The circumstances above do not apply in the case of Holiday Bookings, which are 100% non-refundable and non-cancelable. Holiday Bookings are defined as any reservations that include the Thursday to Sunday of the United States Thanksgiving, any reservations that include Semana Santa, and any reservations made between December 15th and January 10th.
If any date of the booking falls on these stated Holidays, the full booking is 100% non-refundable and non cancelable, with no consideration of the cancellation request date.
To submit a cancellation, you must email us as
[email protected] with the subject line set as "Cancelation Request"
